INTRO


 INTRO

OPENING SPIEL
Thank you for contacting worldeyecam how can I help you?




is this a follow up?
is customer looking for an item?
is the customer requesting for cancel or refund?
others




INDEX

CHECKING THE ORDER MADE 

HOW TO QUOTATION

CUSTOMER WANT AN ITEM THAT IS NOT POSTED TO US

PLACE ORDER WITH CREDIT CARD DURING LIVE CALL/CHAT

DURING CALL OR CHAT PROCEDURE

DURING TECHNICAL CONCERN CALL OR CHAT PROCEDURE

DURING CALL OR CHAT  CX LOOKING FOR  A RECOMMENDATION FOR CAMERA

DURING CALL OR CHAT  CX LOOKING FOR  A REPLACMENT THAT THET WANT TO PURCHASE

SERIES OF CAMERAS
CASES I HANDLED

SENDING EMAIL GUIDE

TRACKING NUMBER MANAGEMENT

REFUND PROCESS

LIST OF TEMPLATES

ITEM CHECKING



Comments

Post a Comment

Popular posts from this blog

REFUND PROCESS

BACK                                                                                                                                             INTRO REFUND PROCESS 1. Check who,what.how the item cause to be cancelled/void/refund 2. Email Customer using REFUND EMAIL template 3. if customer is asking a follow up for refund search the order ID in emclient to see if its done    - search the order ID on the skype GC order processing    - go to monday.com search for the order number and check  the status from there     -follow up to faith if needed   REFUND EMAIL TEMPLATE Subject: ORDER ID ????? Important Update Regarding Your Recent Purchase CC: support@worldeyecam Dear Meagan, We hope this email finds you well. We are reaching out to provide you with an important update regarding your recent purchase from our store. After carefully reviewing our inv
Read more

is this a follow up?

BACK                                                                                                                                                                                 INTRO ORDER ID: FULL ANME: EMAIL: OPTION 1. pull up the account here  here  OPTION 2. pull up the account using order id in em client OPTION 3 pull up the account using order id in xcart here TO DO -check notes from xcart if there is any update -check the order ID in order GC skype to see history -check EM client if you need to follow up on the previus stock check or else -also check in EM Client of there is inoice like PO  -make sure that the PO Shipping is address to customers place if yes -provide the tracking number to customer (double check xcart if there is a added tracking number too) CUSTOMER RESPONSE: -Refund -Cancel
Read more