is this a follow up?


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ORDER ID:
FULL ANME:
EMAIL:

OPTION 1. pull up the account here here 
OPTION 2. pull up the account using order id in em client
OPTION 3 pull up the account using order id in xcart here


TO DO
-check notes from xcart if there is any update
-check the order ID in order GC skype to see history
-check EM client if you need to follow up on the previus stock check or else
-also check in EM Client of there is inoice like PO 
-make sure that the PO Shipping is address to customers place if yes
-provide the tracking number to customer (double check xcart if there is a added tracking number too)


CUSTOMER RESPONSE:
-Refund
-Cancel


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