REFUND PROCESS

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REFUND PROCESS



1. Check who,what.how the item cause to be cancelled/void/refund
2. Email Customer using REFUND EMAIL template
3. if customer is asking a follow up for refund search the order ID in emclient to see if its done
   -search the order ID on the skype GC order processing
   - go to monday.com search for the order number and check  the status from there
    -follow up to faith if needed  




REFUND EMAIL TEMPLATE


Subject: ORDER ID ????? Important Update Regarding Your Recent Purchase

CC: support@worldeyecam


Dear Meagan,


We hope this email finds you well. We are reaching out to provide you with an important update regarding your recent purchase from our store. After carefully reviewing our inventory, we regret to inform you that the item you ordered, which was indicated as being in stock at the time of your purchase, is currently out of stock.


We sincerely apologize for this inconvenience and understand that this may not meet your expectations. We take full responsibility for the oversight, and we are actively working to rectify the situation. Our team is committed to ensuring a positive customer experience, and we deeply regret any frustration or inconvenience this may have caused you.


Please rest assured that we are making every effort to restock the item as soon as possible. We are in contact with our suppliers and diligently working to expedite the process. Once the item is available again, we will prioritize your order and notify you promptly with an updated estimated shipping date.


We value your business and want to make things right. We understand that you may be disappointed, and we apologize for any disruption this may have caused.


We've voided/canceled the transaction as soon as we received feedback that we no longer have this unit in-stock (ACM32AF FIRE-LITE ANNUNCIATOR CONTROL ACM32AF FIRE-LITE ANNUNCIATOR CONTROL).


Once again, please accept our deepest apologies for any inconvenience caused. We truly appreciate your understanding and patience. If you have any further questions or concerns, please don't hesitate to contact our customer support team at support@worldeyecam.com - 888-211-2288. We are here to assist you in any way we can.


Thank you for choosing our store, and we look forward to serving you in the future.


Best regards,

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INTRO

 INTRO OPENING SPIEL Thank you for contacting worldeyecam how can I help you? is this a follow up? is customer looking for an item? is the customer requesting for cancel or refund? others INDEX CHECKING THE ORDER MADE   HOW TO QUOTATION CUSTOMER WANT AN ITEM THAT IS NOT POSTED TO US PLACE ORDER WITH CREDIT CARD DURING LIVE CALL/CHAT DURING CALL OR CHAT PROCEDURE DURING TECHNICAL CONCERN CALL OR CHAT PROCEDURE DURING CALL OR CHAT  CX LOOKING FOR  A RECOMMENDATION FOR CAMERA DURING CALL OR CHAT  CX LOOKING FOR  A REPLACMENT THAT THET WANT TO PURCHASE SERIES OF CAMERAS CASES I HANDLED SENDING EMAIL GUIDE TRACKING NUMBER MANAGEMENT REFUND PROCESS LIST OF TEMPLATES ITEM CHECKING
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