RUSTY WORK RELATED ONLY FRANK

  CHECKING THE ORDER MADE   Search this in EM client (This order has been processed and paid for. Keep on selling!) -  who is the manufacturer of that product CLEAR, IMAX, UNV - ENS) and others the rest anixter adi - look the item nn the EM client if it was ordered before -or check the skype gc if there is any posted info related to the item/manufacturer -if the item is not available look online if there something we can find there -if you find something check if  legit then call them but if there is no physical address, NO!!! -CHECK THE BOOKMARK IN SKYPE TO THE SAMPLE OF WHAT THEY DID -if the manufactured says no stock try still to find online until you find one

  TRACKING NUMBER MANAGEMENT 1. Check what is the courier is it USPS OR FEDEX 2. Is the item delivered directly to client address or (to frank or WEC) 3. For fedex check the link  here CLICK HERE 4. IF usps check the link here  CLICK HERE Once you confirm that the tracking number is directly address to client make sure that the tracking number is added to the xcart account of that cx (NOTES: kapag usps and fedex dapat yung entire link ang ilalagay)

BACK                                                                                                                                             INTRO REFUND PROCESS 1. Check who,what.how the item cause to be cancelled/void/refund 2. Email Customer using REFUND EMAIL template 3. if customer is asking a follow up for refund search the...

  BACK                                                                                                                                                                                  INTRO -is the person on the line already purchase to us before? if no click here -if yes follow the information bellow ORDER ID: FULL ANME: EMAIL: OPTION 1. pull up the account here  here  OPTION 2. pull up the account using order id in em client OPTION 3 pull up the acco...

BACK                                                                                                                                                                                 INTRO ORDER ID: FULL ANME: EMAIL: OPTION 1. pull up the account here  here  OPTION 2. pull up the account using order id in em client OPTION 3 pull up the account using order id in xcart here TO DO -check notes from xcart if there is any update -check the order ID in order GC skype to...

 INTRO OPENING SPIEL Thank you for contacting worldeyecam how can I help you? is this a follow up? is customer looking for an item? is the customer requesting for cancel or refund? others INDEX CHECKING THE ORDER MADE   HOW TO QUOTATION CUSTOMER WANT AN ITEM THAT IS NOT POSTED TO US PLACE ORDER WITH CREDIT CARD DURING LIVE CALL/CHAT DURING CALL OR CHAT PROCEDURE DURING TECHNICAL CONCERN CALL OR CHAT PROCEDURE DURING CALL OR CHAT  CX LOOKING FOR  A RECOMMENDATION FOR CAMERA DURING CALL OR CHAT  CX LOOKING FOR  A REPLACMENT THAT THET WANT TO PURCHASE SERIES OF CAMERAS CASES I HANDLED SENDING EMAIL GUIDE TRACKING NUMBER MANAGEMENT REFUND PROCESS LIST OF TEMPLATES ITEM CHECKING