RUSTY WORK RELATED ONLY FRANK

  TRACKING NUMBER MANAGEMENT 1. Check what is the courier is it USPS OR FEDEX 2. Is the item delivered directly to client address or (to frank or WEC) 3. For fedex check the link  here CLICK HERE 4. IF usps check the link here  CLICK HERE Once you confirm that the tracking number is directly address to client make sure that the tracking number is added to the xcart account of that cx (NOTES: kapag usps and fedex dapat yung entire link ang ilalagay)

BACK                                                                                                                                             INTRO REFUND PROCESS 1. Check who,what.how the item cause to be cancelled/void/refund 2. Email Customer using REFUND EMAIL template 3. if customer is asking a follow up for refund search the order ID in emclient to see if its done    - search the order ID on the skype GC order processing    - go to monday.com search for the order number and check  the status from there     -follow up to faith if needed   REFUND EMAIL TEMPLATE Subject: ORDER ID ????? Important Update Regarding Your Recent Purchase CC: support@worldeyecam Dear Meagan, We hope this email finds you well. We are reaching out to provide you with an important update regarding your recent purchase from our store. After carefully reviewing our inv

  BACK                                                                                                                                                                                  INTRO -is the person on the line already purchase to us before? if no click here -if yes follow the information bellow ORDER ID: FULL ANME: EMAIL: OPTION 1. pull up the account here  here  OPTION 2. pull up the account using order id in em client OPTION 3 pull up the account using order id in xcart  here then follow this  1. use customer account as an operator CLICK HERE

BACK                                                                                                                                                                                 INTRO ORDER ID: FULL ANME: EMAIL: OPTION 1. pull up the account here  here  OPTION 2. pull up the account using order id in em client OPTION 3 pull up the account using order id in xcart here TO DO -check notes from xcart if there is any update -check the order ID in order GC skype to see history -check EM client if you need to follow up on the previus stock check or else -also check in EM Client of there is inoice like PO  -make sure that the PO Shipping is address to customers place if yes -provide the tracking number to customer (double check xcart if there is a added tracking number too) CUSTOMER RESPONSE: -Refund -Cancel

 INTRO OPENING SPIEL Thank you for contacting worldeyecam how can I help you? is this a follow up? is customer looking for an item? is the customer requesting for cancel or refund? others INDEX CHECKING THE ORDER MADE   HOW TO QUOTATION CUSTOMER WANT AN ITEM THAT IS NOT POSTED TO US PLACE ORDER WITH CREDIT CARD DURING LIVE CALL/CHAT DURING CALL OR CHAT PROCEDURE DURING TECHNICAL CONCERN CALL OR CHAT PROCEDURE DURING CALL OR CHAT  CX LOOKING FOR  A RECOMMENDATION FOR CAMERA DURING CALL OR CHAT  CX LOOKING FOR  A REPLACMENT THAT THET WANT TO PURCHASE SERIES OF CAMERAS CASES I HANDLED SENDING EMAIL GUIDE TRACKING NUMBER MANAGEMENT REFUND PROCESS LIST OF TEMPLATES ITEM CHECKING